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Cellular Network Reviews in the Eastern US

Including Carriers in the Following States:
  • New York
  • Connecticut
  • New Jersey
  • Massachusetts
  • Pennsylvania
  • Rhode Island 

General Observations in the Eastern US: Historically, Verizon Wireless has covered the eastern states the best but the market is so competitive the others are catching up. AT&T has made improvements that have fixed most of their capacity and coverage problems putting them in first or second place depending on location. As you move closer to the east coast, Sprint and T-Mobile are strong contenders, but they don't do as well toward the western parts of the region.  TracFone and StraightTalk work well in the the entire area.


AT&T Review

AT&T
As one of the Top 4 networks in the US, most of us know much about AT&T. They are generally considered second overall in coverage and numbers of subscribers.  In some areas AT&T has the best coverage, and in others they can be in third place. With GSM technology, AT&T roams more readily internationally, but there are areas in the US with no GSM coverage. AT&T's takeover of other cellular networks has improved their service in some areas already, including Alaska. AT&T offers a large selection of GSM phones.  AT&T gets credit for competing with products and price. Most network improvements are being made in their new markets and are increasing data capacity instead of adding cell sites in older areas. They have added 4G and LTE coverage in most urban markets and will upgrade most of the network in the near future. AT&T in some markets is among those with the top data download speeds, but not all. AT&T now offers plans that gives customers a better value when you bring your own wireless device and no-contract pricing. AT&T has acquired wireless networks in Mexico and will soon be able to offer seamless, nationwide wireless service on both sides of the US/Mexico border with big benefits for traveling AT&T customers and users with family in both countries.  AT&T offers prepaid under the GoPhone and Cricket Wireless brands.


Pros: AT&T has a large network and covers much of the nation, usage is transparent whether on- or off-network, good digital and data services, good national plans, and they have a very good selection of phones. Improvements in coverage have been substantial in some areas, lacking in others. Excellent international roaming capabilities. Additions of multiple network purchases give AT&T substantial rural coverage improvements. No-contract plans gives you a better value over the long term.

Cons: AT&T has whittled down many of their downsides including improving Data capacities. What few Con's they have remaining are somewhat minor. They include most AT&T plans aren't as generous as some, customers can only access GSM networks which are not as universally available in the US as CDMA, customer service varies from above to below average, some markets have a large number of dropped calls caused by large data users or poor coverage design. Some customers who have been transferred from other networks have noticed substantial changes in coverage, mostly while roaming.

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BLUE WIRELESS
This small CDMA system serves several cities across upstate New York and northern Pennsylvania. They offer a choice of Unlimited plans starting at only $18, each with several add-ons available including Data. All plans are prepaid. They offer a small number of low-end Smart and feature phones. Coverage within their own service areas is acceptable, but driving between their separate, local service areas could incur roaming charges. Customer Service and their Data capabilities are unknown because we can't get anyone to answer their phone.
Cricket Wireless Review

CRICKET WIRELESS
Cricket
is now reviewed at Prepaid Reviews.

INDIGO WIRELESS
Serving 5 counties in northern Pennsylvania, Indigo has very reasonable plans that include most digital features and long distance. They have several competitive price plans which can get pricey when you add Data.  They offer very good GSM coverage and they have expanded the network to some unserved areas of rural new York. They have a small selection of GSM phones, some of which are expensive, They also offer an economical "Senior" plan that gets cheaper if you add a spouse. They offer a wireless home phone system which is more expensive than larger carriers but may be the only wireless signal available. Their network appears to be all 3G, and, they allow 3G roaming across the country.

Limitless Rating
LIMITLESS MOBILE
Limitless serves the center of Pennsylvania.  Their parent company is a UK-based wireless support company that may be using their Pennsylvania network as a demonstation project...which may be a good thing. The company web site claims their small GSM network offers 3G/4G coverage, but their retail operations also tell us to expect Edge (2G) performance as well.  They sell a small number of phones and have good plan prices, with an excellent introductory promotion. Their mobile phones can roam outside their home area.  They offer Senior and Lifeline plans, They also offer wireless Home Internet access through the same network with a nice discount for home and mobile devices on the same account.  We have received no reports about their coverage or customer service.
MetroPCS

METRO PCS
MetroPCS is reviewed at Prepaid Reviews.

SHENTEL
Shentel (also known as Shenandoah Telecommunications Company) is a diversified telecommunications holding company that provides both regulated and unregulated telecommunications services to customers in the southeastern United States. The Wireless segment provides digital wireless service to portions of a four-state area covering the region from Harrisburg, York and Altoona, Pennsylvania, to Harrisonburg, Virginia as a Sprint affiliate. Even though the network is owned by Shentel, you deal with Sprint for all phone issues and customer service. This segment also owns cell site towers built on leased land and leases space on these towers to both affiliates and non-affiliated service providers.

SPRINT
As one of the Top 4 networks in the US, we know much about Sprint. In some areas Sprint has the best coverage, and in others they are non-existent. Sprint has a national, feature-rich digital network. Their coverage is a little "fragile" in some areas, but where it's good, it's very good. Sprint has a good selection of phones. Most of their plans limit you to their own network, especially for data. In addition to acquiring a few networks, they have expanded their coverage and Data capabilities by creating operating agreements with several, smaller, regional networks. They offer a large selection of wireless phones and devices and they rarely allow devices from other sources on their network. Sprint has added competitive International Value Roaming plans that provide up to 2G data speeds for free in parts of Asia, Europe and Latin America. Sprint also has a Wi-Fi Calling app that allows calling through a Wi-Fi connection from almost anywhere in the world and those calls can be completed in the US and US territories with no charge. Sprint offers prepaid under the Sprint Prepaid, Boost Mobile and Virgin Mobile brands. Sprint has added some micro-cells to their network to beef up their signal in already-served areas but have added very few cell sites to expand into more rural areas.

Pros: Sprint gives you good value for your money, but is not necessarily the cheapest. Sprint covers every urban area in the US including coverage in a good number of small communities. They have local stores,  their digital and data features work very well, and they have a good selection of phones. We get the fewest complaints about data capacity issues on the Sprint network. "Unlimited" data usage is available. International Roaming capabilities have been improved. While most Sprint plans do not allow roaming off the Sprint network, most plans do include a few roaming minutes to keep from being totally out of touch.

Cons: You might find a weak area right where you want coverage, some of their plans are not very competitive, customer service is a notch below average, Unlimited plans do not include unlimited usage while roaming except for some specific plans. There are large rural areas, even entire states, with no Sprint coverage.

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Straight Talk

STRAIGHT TALK
Straight Talk is reviewed at Prepaid Reviews
.

T-MOBILE
T-Mobile is one of the Top 4 carriers in the US and is considered tied for the number 3 position in coverage and subscribers. Where they have coverage, T-Mobile works very well, especially in their new "Extended" coverage areas. While they have a slight disadvantage with their higher PCS-only frequency, they make up for it with strategically-located sites. T-Mobile doesn't serve many deep rural areas, but provides coverage along most major highways. They do offer coverage from roaming partners in rural areas, and the network is still growing. T-Mobile has been very competitive by offering sector-leading plans and features.  They offer a number of Family plans that better than most and were pioneers at allowing you to choose between subsidized handsets and non-contract pricing. Their plans include generous amounts of Voice, Text messaging and Data. T-Mobile charges extraordinarily low roaming rates outside of the US including Data.  they have FREE Calling, Text and Data both TO & FROM Mexico and Canada, and they offer a Wi-Fi Calling app that enables you to make Voice calls through wi-fi in any country at the same rate as local calls in the US. While T-Mobile's "4G" network does not universally operate at LTE speeds, it is still very fast and is available in a large number of cities. T-Mobile has a growing number of corporate-owned retail stores, which is a good thing, but the plans offered at retail stores and those offered online can be quite different. Review your options online before going to a T-Mobile store. T-Mobile offers Prepaid under the T-Mobile Prepaid, MetroPCS and GoSmart brands.

Pros: Generous plans, good urban coverage, good roaming capabilities including internationally. They offer 4G coverage and competitive data pricing.  Their new "Extended" coverage has very robuts coverage. They have good customer service and a very good selection of phones. You can Bring Your Own Device and you can replace your phone as much as 3 times a year. Roaming in Mexico and Canada is available for the same rates as at home for Voice, Text & Data.  They have an excellent Prepaid plan. They have expanded their spectrum allowing greater download capacity, especially in major markets.

Cons: Some weak coverage, some of which is extensive, higher speed services sometimes require the use of higher frequencies in some areas which may restrict coverage, but they are expanding data service across more of their spectrum allocations. Some new coverage areas require a 4G LTE compatible phone. T-Mobile plans that are offered at stores can be different than those offered online. There many rural areas, and even entire states, with no T-Mobile coverage.
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TracFone

TRACFONE
TracFone is reviewed at Prepaid Reviews.

VERIZON WIRELESS
As one of the Top 4 US carriers, Verizon has the largest wireless network, geographically, in the US. They are dominant in rural America. Their claim to fame is superior coverage on their CDMA network, especially in the west, and with excellent broadband capacity in the largest cities. In the few places where they don't have their own coverage, they have roaming agreements with carriers that have superior coverage. Therefore, their included coverage is about as close to "coast-to-coast" as you can get. Verizon's data costs are quite high but provide a very good online experience with extensive 4G LTE coverage in most areas. They have tried to simplify plans which are still overpriced compared to other options, and they are slow to match offers from the competition. Customer service is excellent but does not offer much flexibility in rates. Their phone selection is huge including Smart phones, wireless devices and wireless home phones. Verizon offers bundled discounts with other communications operators including their own wireline & video divisions as well as various local telephone companies. They offer their own Prepaid plans.

Pros: Verizon has superior coverage especially in very rural and very urban areas, excellent customer service and some 'customer-friendly' policies. With such a large coverage area of their own, little roaming is necessary, and their roaming partners normally have superior coverage. They offer a large variety of phones and devices. They have excellent data service including the largest coverage of faster high-speed connections.

Cons: Some Verizon plans are a more expensive, with odd combinations of charges for data-capable phones. Some of their data services are not available while roaming. CDMA phones roam in a limited number of foreign countries but Verizon now has phones that will roam in foreign countries. Verizon has been slow to match the competition.

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