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Florida Cellular Reviews

Mountain Wireless presents an opinionated review of wireless and cellular phone services in Florida. This is information gained from personal experience, user interviews, press releases, advertising material, newsgroups and wireless web sites.For Ratings of these carriers, Click Here.


ALLTEL
Alltel has agreed to be purchased by Verizon Wireless. This transaction is not expected to be completed until 2009. While we feel this is not a good deal for the cellular consumer, there is no reason to avoid signing up with Alltel for now. Most plans will be honored and the changeover will be relatively painless. We are following developments on the Mountain Wireless Blog. In the meantime, Alltel covers more real estate in the US than any other carrier. Most of that territory is rural and in those areas they are often the best carrier available. Both in the rural and areas and the large cities they serve they have very good coverage, good customer service and utilize a fairly advanced network. You can take your Alltel phone into most urban areas and still get excellent coverage and reliable data service. To achieve this goal, Alltel phones will roam on Sprint more often than other carriers. Sprint has good broadband services, but after the ownership change you will be roaming on Verizon's huge network, which covers more territory that Sprint. Alltel offers "Local" and "No-Roaming-Charges-Anywhere" plans, and is the only large carrier that offers a "North American" plan which includes roaming calls from Mexico and Canada. Expect this to go away under Verizon, but may be 'grandfathered.' With Alltel's domination of rural coverage, they are the king of roaming carriers, serving roamers from most of the other carriers, primarily in the western half of the US. They offer CDMA service to their own customers and roamers, and GSM service for roamers, but not in all areas. They have been aggressive in pricing their plans and features, and also offer a basic, Unlimited plan. Pros: Good coverage, very good prices, a variety of plans, good customer service, good broadband services including while roaming. Cons: Roaming may be a problem when favoring Sprint, fewer phone choices, Alltel isn't aggressively adding new towers.
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AT&T
AT&T is what was once Cingular, part of which once was AT&T Wireless. Try not be confused. Today's AT&T has a large network, but in the west, has a lot less spectrum available than in the rest of the country. They continue to expand, but outside of urban areas and off interstate highways they depend on other carriers to provide coverage. Fortunately, the 'roaming' coverage is as good as being on the AT&T network, and most of the coverage is included within your plan minutes. With GSM, AT&T will roam more readily, internationally.

Much of the AT&T network in the interior west is made up of the old AT&T Wireless network which was not among the best. They still suffer from some coverage 'holes', but they are updating these areas. Notable is their "Corridor" project which provides excellent service along several stretches of interstate highways. AT&T's current plans include only the GSM network, thus have some areas of the country with no service due to a lack of GSM coverage, or the inability to access existing analog networks, even for 911 service. In several markets where AT&T operates at 1900 MHz only, we have been very disappointed. The biggest surprise is where Cingular combined with the old AT&T Wireless. We would have expected coverage to improve dramatically, but that is not the case. Not all AT&T 1900 MHz-only markets are equal, though. In Arizona AT&T is generally as good as the others, but in northern Ohio it is disappointing, to the point of being unusable, although they have covered the major roads adequately in those areas. This map shows AT&T 1900 MHz-only areas. AT&T offers a variety of plans including unlimited minutes and services.

Pros: AT&T has a very large network and covers much of the nation, usage is transparent whether on- or off-network, good digital and data services, good national plans, "Rollover" for those who can use it, "Unlimited" calling plan available, a good selection of phones. In some areas, like California, there have been big improvements in coverage. Excellent international roaming capabilities. Cons: AT&T plans aren't as generous as some, customers can only access GSM networks which is not quite as universally available as CDMA, customer service is sometimes below average.

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CELLULAR SOUTH
Cellular South has a variety of plans, including several levels of Unlimited calling. You can select the level of calling areas or features that you need including Nationwide Unlimited minutes. Users report good coverage and like the selection of plans. They offer a good selection of phones and good customer service.

COMMNET WIRELESS
Commnet has been building cell sites in locations that have been overlooked by other carriers. You can't sign up for service with them. Their sole existence relies on roaming by other carriers' customers. Some carriers include Commnet in their Roaming Lists, others allow roaming if their phones access Commnet's sites, and some forbid roaming on them. So if the closest, or only, cell site near you is owned by Commnet, you need to find out if you can sign up with a different carrier, making sure their service will allow roaming on that Commnet site. They are also known by other names, and their sites offer a different combination of CDMA and GSM technology. Commnet has been searching out areas with little or no coverage and is credited for adding new coverage there. In most cases, you'll have no idea you're using a Commnet site.
Commnet Coverage Maps

METRO PCS
A 'flat rate' carrier in a handful of cities including Los Angeles. They offer unlimited-minutes wireless coverage for one price including text messaging, but their coverage area is limited. For the price, it may work well for you or your family. Plans start at $30 per month and Family plans as low as $100 for 4 handsets. Metro PCS allows "unlocked" CDMA phones from other sources to be activated on their network.
Pros: Talk as much as you want, and feature all the digital features. Cons: You must pre-pay, and unlimited coverage is limited just to in-town. Voice mail and LD are extra in some plans, roaming is available at extra cost but is free in other Metro PCS markets, roaming must be activated and deactivated each time you travel, they are still growing so there are still some areas with poor or no coverage.
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NEXTEL
Nextel is a part Sprint and in some offerings, Sprint hides Nextel's features. The combo has allowed the two networks to start sharing cell sites to improve coverage. Nextel's spectrum is made up from a bunch of 2-way radio channels, and they suffer from marginal audio in some markets. Their coverage is more robust in certain areas than others. They cover urban areas and some interstates, but there is little roaming elsewhere in the state. They have an efficient '2-way' radio feature which is handy for a business or a family. Some of their plans aren't very competitive, but they do offer free incoming calls. They use 850 MHz so they have a strong signal in most areas. There are rumors that Sprint wants to sell off the Nextel network, which may or may not include Nextel customers. Pros: The Direct Connect is a handy 'walkie-talkie' service, they are still improving coverage, good digital features. Cons: Some markets have poor audio, they also have coverage limits and very limited roaming, most of their phones are big and lack variety, Sprint has not treated Nextel customers as well as those using the Sprint network.

SOUTHERNLINC
An iDEN carrier similar to Nextel with reasonable plans. They have adequate coverage across several Southeast US states. They have a walkie-talkie feature. They have an Unlimited plan but it's expensive. A "Nationwide" plan is available, but coverage is very limited...mostly major cities and highways.

SPRINT
Sprint has a national, feature-rich digital network. Their coverage is a little "fragile", but where it's good, it's very good. You can roam over more territory than any other single carrier. Sprint has a good selection of phones. Their plans include roaming over most of the country, and work about as well as any National plan. They offer an inexpensive "basic" plan for only $30 per month. They also offer a few Unlimited plans with lots of features included. Sprint has added service by taking over parts of some carriers' networks, and "sharing" spectrum with others. Sprint PCS merged with Nextel which has created some beneficial network configurations, including sharing of cell sites. Sprint roaming often prefers the Alltel network which, where available, gives Sprint customers excellent data throughput. Many Sprint phones have the ability to force the phone to "Roam Only", helping you use the strongest network, however there is a limit to how much roaming you can do, generally 50%. Pros: Sprint gives you good value for your money, but is not necessarily the cheapest. Sprint covers every urban area in the U.S., maintains local service stores, very good roaming capabilities, their digital and data network work very well, good selection of phones. Sprint has excellent roaming agreements, while some other carriers are restricting theirs. Cons: You might find a weak area right where you want coverage, some of their plans are not very competitive, customer service is a notch below average.
Click here for more Sprint Pros & Cons

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T-MOBILE
T-Mobile works very well within their service area. While they have a slight disadvantage with their higher PCS frequency, they make up for it with strategically-located sites. T-Mobile doesn't serve many rural areas, but provides coverage along many interstates. They offer roaming in rural areas, and the network is still growing, although often they're just 'filling in'. They offer some handy features like "My-Favs" which includes Unlimited calling to your choice of five numbers, regardless of network, "Kid Connect" which helps you limit the amount of charges your kids can rack up, and an Unlimited "Hot Spot" plan using your home wi-fi connection. They have plans that include unlimited voice and messaging. Pros: Generous included-minute plans, National and Regional plans, "Unlimited" calling plan available, good urban coverage, good choice of phones, good pre-paid plans, good roaming capabilities, including internationally. Good customer service. Cons: Some weak spots, limited data bandwidth, high international roaming charges.
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VERIZON WIRELESS
Verizon's claim to fame is superior coverage, however that is not necessarily the case in this and other states bordering the Gulf of Mexico. Except for Houston, virtually all of Verizon's own coverage is supplied at PCS frequencies. This is not a bad thing, they have optimized their network very well, but they don't have the advantage of the superior 850 MHz frequencies they use in other areas. In the few places where they don't have their own coverage, they have roaming agreements with other carriers, normally the carriers with superior coverage. Therefore, their "National" plans, which include almost all of the country, are about as close to 'wall-to-wall" as you can get. Their reasonably-priced plans have no roaming or long distance charges, and they also throw in Unlimited Night and Weekend minutes as well as Unlimited calls among users both on and off their own network (there are a few exceptions). They offer fairly competitive prices, and often have promotions. They also offer plans that include Unlimited Voice and other features at various fixed price levels. Data service is excellent with various price plans. Verizon forces their phone manufacturers to offer a "standardized" user interface, limiting menu and font variations. This could mean the screen appearance may not be to your liking or the fonts may be too small. Pros: Verizon has reasonably-priced plans, "Unlimited" calling plans available, extensive coverage, wide-ranging National plans, excellent customer service, all-digital service, and 'customer-friendly' policies. Cons: Some Verizon plans are a little more expensive, Customer Service closes at 11pm, but technical assistance is available 24/7, there are some billing oddities, they don't offer as many "cute" phones, they 'cripple' some User Interface functions like larger fonts. Make sure you can read their submenus before buying. Some of their data services are not available while roaming.

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