1. Price: Pros: You get a lot for your money with Sprint PCS. They aren't necessarily the cheapest carriers, but are feature-rich. The best plans can be had when you're out of contract and threaten to leave. They have the cheapest "Unlimited" plan among the major carriers. Cons: You need to always look for a Sprint 'promotional' plan, if you get one of their 'regular' plans, you may be disappointed. You need to really negotiate for their best plans..

2. Coverage: Pros: Sprint covers all urban areas, most major highways and a few surprises. The 'holes' Sprint once had are growing fewer in number all the time. Sprint has taken over most of Qwest Wireless's old cell sites improving service in some markets like Denver, and adding new service in states like Montana. There are places, such as California, where there is a big effort to provide excellent coverage. And where there is no Sprint signal, they have good roaming agreements. They also have established agreements with some other carriers to allow Sprint users use their network as if it were Sprint's own. This provide what acts like "native" coverage in very rural areas. Cons: Sprint's coverage is 'fragile' and depends on where the cell sites are, and where you are. In some areas of the country, Sprint is not adding any new sites, so what you see on their coverage map is as good as it gonna get.

3. Customer Service: Pros: Sprint's agents are about average, but seem to have a little less experience than other carriers' agents. They aim to please and credit all mistakes we hear about. They seem to be a little more flexible in applying plan rules such as getting a month 'off', without losing your promotional plan. Calls to customer service usually get answered in ten minutes or less. Cons: As with all communications companies, Sprint has difficulty keeping knowledgeable agents. They are trained to tell you the stock answer, and that may not solve your problem or answer your question. It might be better to hang up and try again. Their management sometimes tries to force a cap on the amount of time an agent spends with a customer. In the middle of a call an agent can go from sounding helpful to rushed to get rid of you..

4. Phone Selection: Pros: Sprint offers lots of cool phones. Some carriers only offer a few. Watching for bargains and rebates, you can pay a reasonable price, or nothing, for a phone. Unlike other carriers, you can buy a new Sprint phone every month if you wanted. Cons: You rarely get a really good price on a great phone. Of course there are exceptions, but they want you to have an investment in your phone...it keeps you more loyal.

5. Roaming: Pros: Sprint has more roaming agreements than any other carrier. With current plans, you can use your phone seamlessly over a lot of territory, and many Sprint users may never need to leave the Sprint network. Sprint's data services work better while roaming than most other carriers. Cons: In some areas, it is hard to deal with the signal threshold that makes you hold a weak Sprint signal over a strong roaming signal, however some Sprint phone models have a "roaming only" option that allows you to access a stronger roaming signal.

6. Features: Pros: In additional to all the normal digital services, Sprint's broadband service is quite expansive and works very well. Their voice mail system is one of the best we have ever used. Some people use Sprint exclusively for their web features. Cons: Some of Sprint's features are expensive.

7. Audio Quality: Pros: Sprint's "all-digital-from-the-ground-up" network gives them an advantage in audio quality. Service can sound as good as a corded phone. Cons: Wireless phones are not perfect, and Sprint's digital phones have a rather odd sound when they get weak. Many Sprint users find themselves on the edge of useful coverage and don't enjoy the audio quality most Sprint customers receive.

8. Plans: Pros: Sprint sometimes offers competitive included-minute plans, but even better are their promotional plans. And best of all are their "retention" plans. Threaten to leave, and you get the best deal, yet. It pays to be on the alert for these plans, and they let you keep any plan as long as you want. There appears to be some 'bending of the rules' in assembling plans. Among the current offers of "Unlimited" plans, Sprint offers the most number of features with their $100 Unlimited plan, and their Unlimited voice-calls-only plan is cheapest among the major carriers. Cons: Sprint does not apply their plans equally to all customers, and won't let you change plans until the end of your billing month.

10: Data: Pros: Sprint has one the best broadband networks and while it may no longer be the country's largest, it applies to more of their own network than other carriers. And their data resources often work with their roaming partners.Cons: There are no low-cost options.

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