1. Price:
Pros: Sprint isn't necessarily the cheapest carrier, but they are a good value and offer feature-rich phones. The best plans require some kind of 'back-door' knowledge. Their "Unlimited" plans are usually the most generous among the major carriers. Cons: You need to look for a Sprint 'promotional' plan, if you get one of their 'regular' plans, you may be disappointed. You need to negotiate for their best plans..

2. Coverage:
Pros: Sprint covers all urban areas, most major highways and a few surprises. The 'holes' Sprint once had are growing fewer in number all the time, however their expansion has slowed. Sprint has taken over a few other networks which have added to their coverage. In some areas Sprint has contracted with an "affiliate" for fill-in coverage, and often those affiliates provide better coverage than Sprint itself. Sprint users use these affiliate networks as if they were Sprint's own.Where there is no Sprint signal, they have good roaming agreements. Cons: Sprint's coverage is 'fragile' and depends on the location of the cell sites, and where you are. In some areas of the country, Sprint is not adding any new sites, so what you see on their coverage map is as good as it gonna get.

3. Customer Service:
Pros: Sprint's agents are about average, but seem to have less experience than other carriers' agents. They aim to please and credit all mistakes we hear about. They seem to be a little more flexible in applying plan rules such as getting a month 'off', without losing your promotional plan. Calls to customer service usually get answered in ten minutes or less. Cons: As with all communications companies, Sprint has difficulty keeping knowledgeable agents. They are trained to tell you the stock answer, and that may not solve your problem. It might be better to hang up and try again. Their management sometimes tries to force a cap on the amount of time an agent spends with a customer. In the middle of a call an agent can go from sounding helpful to rushed to get rid of you..

4. Phone Selection:
Pros: Sprint offers lots of cool phones. Some carriers only offer a few. Watching for bargains and rebates, you can pay a reasonable price, or nothing, for a phone. Unlike other carriers, you can buy a new Sprint phone every month if you wanted. Cons: You rarely get a really good price on a great phone. Of course there are exceptions, but they want you to have an investment in your phone...it keeps you more loyal.

5. Roaming:
Pros: Sprint has more roaming agreements than any other carrier. You can use your phone seamlessly over a lot of territory, and many Sprint users may never need to leave the Sprint network. Sprint's data services work better while roaming than most other carriers. Cons: In some areas, it is hard to deal with the signal threshold that makes you hold a weak Sprint signal over a strong roaming signal, however some Sprint phone models have a "roaming only" option that allows you to access a stronger roaming signal. Sadly, this option is missing from Sprint's newer phone models. Often their PRL will connect you to a weak roaming signal, even if a stronger one is available.

6. Features:
Pros: In additional to all the normal digital services, Sprint's broadband service is quite expansive and works very well. Their voice mail system is one of the best we have used. Some people use Sprint exclusively for their web features. Cons: Some of Sprint's features are expensive.

7. Audio Quality:
Pros: Sprint's "all-digital-from-the-ground-up" network gives them an advantage in audio quality. Service can sound as good as a corded phone. Cons: Wireless phones are not perfect, and Sprint's digital phones have a rather odd sound when the signal gets weak. Many Sprint users often find themselves on the edge of useful coverage and don't enjoy the audio quality most Sprint customers receive.

8. Plans:
Pros: Sprint sometimes offers competitive included-minute plans, but even better are their promotional plans. And best of all are their "retention" plans. Threaten to leave, and you get the best deal, yet. It pays to be on the alert for these plans, and they let you keep any plan as long as you want. Retention plans come and go, and are known by other names. There appears to be some 'bending of the rules' in assembling plans. Sprint also has a "Loyalty" plan that offers a number of perks including a discount on your plan or extra included minutes. Cons: Sprint does not apply their plans equally to all customers, and won't let you change plans until the end of your billing month.

10: Data:
Pros: Sprint has one the best broadband networks and while it may no longer be the country's largest, it applies to more of their own network than other carriers. And their data resources often work with their roaming partners.Cons: There are no low-cost options. They are not upgrading their network to 3G as fast as other carriers.

Get Online Discounts on Sprint Phones